Right of Withdrawal
Pursuant to Article 5 of the above-mentioned Decree, the customer (if qualified as a "consumer" under Article 1, letter b) of the Decree) has the right to withdraw from the contract and return the ordered products only if the products and/or the package arrive broken, damaged or defective upon delivery. Returns are not accepted for intact and undamaged products. The products must in any case be returned in their original sealed packaging. This return can be made without any penalty and without giving any further reason.
The right of withdrawal must be exercised by the Customer by sending a registered letter with acknowledgment of receipt (A.R.) to the supplier’s address indicated above within 14 calendar days from the date of delivery of the purchased goods. This communication may also be sent within the same timeframe by fax, provided it is confirmed by registered letter within 48 hours of sending the fax. Alternatively, the customer can send an email to server@marcocciaprofumi.it including personal details (name, surname, address, original order number, phone, description of the damage and, where possible, photos of the damaged package and/or product, product description, IBAN, and account holder name for refund transfer). After sending this communication, the Customer must ship the product back at their own expense using a courier of their choice, including a letter with the data provided via email.
The returned product must arrive at Marcoccia Distribuzione s.r.l.s, Viale tor di quinto 35/i, 00191, Italy within 7 calendar days from the withdrawal notification. Once received, the company will refund the product price via bank transfer within 7 calendar days from the withdrawal notification date, provided the product has been returned or proof of shipment is supplied.
Returned products must be intact, unopened, and undamaged, except for the damage/defect reported by the customer. The supplier may withhold refunds if products are returned without original packaging, altered, or damaged for reasons not related to transport or the original defect, or if the reported damage is not consistent with the condition of the returned product. The right of withdrawal does not apply to products that are opened, damaged, or not returnable due to their nature (e.g., perishable or hygiene reasons), nor to products that are intact and undamaged at the time of delivery. The customer bears all risks related to the returned shipment.
Responsibilities and Limitations on Returns
Pursuant to Article 5 of the above-mentioned Decree, the customer (if qualified as a "consumer" under Article 1, letter b) of the Decree) has the right to withdraw from the contract and return the ordered products only if the products and/or the package arrive broken, damaged or defective upon delivery. Returns are not accepted for intact and undamaged products. The products must in any case be returned in their original sealed packaging. This return can be made without any penalty and without giving any further reason.
The right of withdrawal must be exercised by the Customer by sending a registered letter with acknowledgment of receipt (A.R.) to the supplier’s address indicated above within 14 calendar days from the date of delivery of the purchased goods. This communication may also be sent within the same timeframe by fax, provided it is confirmed by registered letter within 48 hours of sending the fax. Alternatively, the customer can send an email to server@marcocciaprofumi.it including personal details (name, surname, address, original order number, phone, description of the damage and, where possible, photos of the damaged package and/or product, product description, IBAN, and account holder name for refund transfer). After sending this communication, the Customer must ship the product back at their own expense using a courier of their choice, including a letter with the data provided via email.
The returned product must arrive at Marcoccia Distribuzione s.r.l.s, Viale tor di quinto 35/i, 00191, Italy within 7 calendar days from the withdrawal notification. Once received, the company will refund the product price via bank transfer within 7 calendar days from the withdrawal notification date, provided the product has been returned or proof of shipment is supplied.
Returned products must be intact, unopened, and undamaged, except for the damage/defect reported by the customer. The supplier may withhold refunds if products are returned without original packaging, altered, or damaged for reasons not related to transport or the original defect, or if the reported damage is not consistent with the condition of the returned product. The right of withdrawal does not apply to products that are opened, damaged, or not returnable due to their nature (e.g., perishable or hygiene reasons), nor to products that are intact and undamaged at the time of delivery. The customer bears all risks related to the returned shipment.
Force Majeure Clause
n cases of force majeure, including unforeseen company difficulties, transport or shipping issues, fires, floods, labor shortages, lack of raw materials or auxiliary products, energy shortages, strikes, lockouts, governmental orders, or other impediments beyond the supplier’s control that delay or prevent the manufacture, shipment, receipt, or consumption of goods, both parties are exempt from the obligation to supply and may withdraw from the contract.
If supply sources are partially or totally unavailable, the supplier is not obliged to purchase from non-regular subcontractors and has the right to allocate available goods according to the needs of individual customers after considering their own requirements.